![]() ![]() I told them that he's expecting my call and asked if he was really not in and she said he's actually in but on break. Today on 5/9 - It's now been a week and I still don't have an update and the funds are still not in my account. He told me he requested the refund and would call me to update me. I waited an hour and called again at which time the manager "****" answered and I told him the whole story and also let him know about the way ******* was treating me. Every time I called back ******* picked up the phone and then hung it up immediately. ******* refused to let me speak to the manager and hung up on me. He laughed at me and insisted that he help me request a refund to which I insisted I speak to the manager. I told him that I was not willing to speak with front line staff because it was a front line staff member who caused this issue to begin with and I didn't trust anyone but the manager to help me at this point. His tone changed from happy to annoyed and told me the manager wasn't available but he could help me. ![]() The front desk attendant who answered the phone's name was ******* and I asked him to talk to a manager. The attendant told me the cancelation was requested and that was all that was needed.On 05/04 I noticed that Crunch had processed a full years worth of payments from my checking account in the amount of $65.69 and so I immediately called them to get some help with getting my money back. Sometime in March I called Crunch Fitness and spoke to the front desk attendant when I requested to cancel my membership as I am no longer able to go to this gym due to time constraints. ![]()
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